Human Live Chat That Converts Visitors Into Customers
Real people, real conversations, real results. Our human chat agents engage your website visitors 24/7, answer questions instantly, and turn browsers into buyers.
Live Chat Capabilities
From lead capture to technical support, our chat agents handle it all.
Instant Response
Under 30-second response times, 24/7
Lead Capture
Convert visitors into qualified leads
Sales Support
Answer pre-purchase questions and close deals
Tech Support
First-level troubleshooting and guidance
Proactive Chat
Engage visitors at the right moment
Multilingual
English and Arabic support standard
Challenges We Solve
Chatbots fail visitors. Unmanned chat widgets lose leads. Here's what our clients struggled with before Estarta:
- ✕Website visitors leaving without engaging or converting
- ✕AI chatbots frustrating customers with scripted responses
- ✕No coverage during evenings, weekends, or holidays
- ✕Slow response times causing visitors to abandon
- ✕Staff interrupted by chat requests while doing other work
- ✕Missing valuable leads from international time zones
- ✕Inconsistent chat quality affecting brand perception
What's Included
Everything you need for effective live chat support.
E-commerce Fashion Retailer
An online fashion brand was losing sales due to unanswered product questions and size concerns. After implementing Estarta's live chat:
- Chat-assisted conversion rate: 28% (vs 2% site average)
- Average order value increased by 22% when chat used
- Customer satisfaction score: 4.8/5
- Return rate decreased by 15% with better pre-purchase help
Industries We Support
Live chat agents trained for your specific industry needs.
Cost-Effective Chat Support
Human live chat at a fraction of hiring in-house. Flexible per-chat, hourly, or monthly plans to fit your budget and traffic volume.
View Pricing OptionsFrequently Asked Questions
Everything you need to know about our live chat support services.
What is live chat support service?
Live chat support is real-time messaging on your website where visitors can instantly connect with a human agent. Unlike chatbots, our agents can handle complex questions, show empathy, close sales, and provide personalized assistance that converts visitors into customers.
How is human live chat different from AI chatbots?
AI chatbots follow scripted paths and often frustrate users with irrelevant responses. Our human agents think critically, understand context, handle unexpected questions, show genuine empathy, and adapt to each visitor's needs—resulting in higher satisfaction and conversion rates.
How do you integrate with our website?
We support all major chat platforms including Intercom, Zendesk Chat, Drift, LiveChat, Crisp, Tawk.to, and custom solutions. Setup typically involves adding a simple code snippet to your website. Our team handles the configuration at no extra cost.
Can your agents handle sales conversations and lead capture?
Absolutely. Our chat agents are trained on your products, pricing, and sales processes. They can qualify leads, answer pre-purchase questions, provide quotes, and capture contact information for your sales team to follow up.
What hours do you provide live chat coverage?
We offer flexible coverage options: business hours only, extended hours (6am-10pm), or true 24/7/365 coverage. Most clients choose 24/7 to capture leads from different time zones and never miss after-hours opportunities.
How quickly do your agents respond to chat requests?
Our target is under 30 seconds for initial response. We maintain an average response time of 15-20 seconds, which is critical for visitor engagement—studies show that 60% of visitors abandon chat if they wait more than 60 seconds.
Can you handle multiple chats simultaneously?
Yes, our agents are trained to manage multiple concurrent chats while maintaining quality and response times. This allows us to handle volume spikes during busy periods without missing visitors.
What industries benefit from live chat support?
E-commerce, SaaS, professional services, home services, healthcare, legal, real estate, education, and any business with a website benefits from live chat. It's particularly effective for businesses with complex products or services requiring explanation.
How do you handle technical support questions via chat?
For SaaS and tech companies, we provide first-level technical support—troubleshooting common issues, guiding users through features, and escalating complex problems to your engineering team with detailed context.
Do you offer proactive chat engagement?
Yes, we can proactively engage visitors based on triggers you define: time on page, pages visited, cart value, exit intent, and more. Proactive chat increases engagement rates by 3-5x compared to passive chat widgets.
What reporting and analytics do you provide?
You receive real-time dashboards and reports on chat volume, response times, customer satisfaction ratings, conversion rates, common questions, and agent performance. We provide actionable insights to optimize your chat strategy.
Can live chat support be HIPAA compliant?
Yes, for healthcare clients we offer HIPAA-compliant chat support with secure messaging, BAA agreements, and trained agents who understand PHI handling requirements.
Ready to Convert More Visitors?
Start your 3-day free trial today. See how human live chat can transform your website into a lead generation machine.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing