PCI DSS-Compliant Payment Handling
Estarta maintains PCI DSS compliance to securely handle payment card information. Your customers' financial data is protected by industry-standard safeguards.
Important: This page describes our PCI DSS compliance program. Specific compliance capabilities and Attestation of Compliance (AOC) documentation is available during the sales process. Your organization remains responsible for overall PCI compliance.
How We Meet PCI Requirements
Our security program addresses all PCI DSS requirement categories.
Firewalls, secure configurations, and network segmentation protect payment systems from unauthorized access.
Cardholder data is encrypted in transit and at rest. We never store full card numbers, CVV codes, or PINs.
Regular security assessments, penetration testing, and vulnerability scanning identify and address risks.
Role-based access ensures only authorized personnel can access payment systems. Unique IDs track all access.
Continuous monitoring of network resources and regular testing of security systems and processes.
Documented information security policies address requirements for employees, contractors, and third parties.
Secure Payment Collection
Multiple secure methods ensure card data never touches our systems.
DTMF Masking
Callers enter card numbers using phone keypad. Agents hear tones but never see or hear actual card numbers.
Secure IVR Collection
Automated systems can collect payment information before transferring to agents for non-payment assistance.
Clean Room Operations
Payment-handling agents work in monitored environments with no personal devices or recording capabilities.
Real-Time Tokenization
Card numbers are immediately converted to tokens, preventing storage or exposure of actual card data.
Agent Security Training
Every agent handling payment calls completes comprehensive PCI security training. Ongoing training ensures continued awareness of security requirements.
- PCI DSS fundamentals and requirements
- Secure handling procedures for payment calls
- Recognizing and reporting security incidents
- Social engineering awareness and prevention
- Clean desk policy and workspace security
- Prohibited behaviors and consequences
Zero Trust Approach
Minimizing data exposure
Our security philosophy assumes that protecting payment data requires multiple overlapping controls. Technology, training, monitoring, and operational procedures work together to minimize risk at every stage.
PCI Compliance FAQs
We maintain compliance appropriate for our service provider role. Specific compliance level and attestation documentation is available upon request during the sales process.
Our preferred approach uses DTMF masking where callers enter card numbers via phone keypad. Agents hear masked tones and never see or hear actual card numbers. Alternative secure collection methods are available based on client requirements.
Payment call handling is conducted in monitored environments with screen recording and quality assurance. Personal devices are prohibited in payment processing areas.
We integrate with major payment processors and gateways. Our team will work with your processor to ensure secure, compliant integration during onboarding.
We maintain documented incident response procedures. Any potential security incident is immediately escalated, investigated, and reported to affected clients per PCI requirements.
We do not store full card numbers, CVV codes, PINs, or magnetic stripe data. Payment information is tokenized and transmitted directly to your payment processor.
Ready to discuss secure payment handling?
Our team can walk you through our PCI compliance program and discuss integration with your payment processor.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing