Never Miss a Call After Business Hours
Your customers don't stop calling at 5pm. Our human agents handle your evening, overnight, weekend, and holiday calls—so you can rest while your business keeps running.
Complete After-Hours Coverage
From the moment your office closes until it opens again, we've got you covered.
Evening Coverage
Professional handling from 5pm to midnight
Overnight Service
True 24-hour coverage while you sleep
Weekend Support
Saturday and Sunday call handling
Holiday Answering
Coverage on all major holidays
Emergency Dispatch
Urgent call routing and technician dispatch
Message Delivery
Real-time email, SMS, or app notifications
Problems We Solve
Businesses lose customers and opportunities every day by not answering after-hours calls. Here's what our clients struggled with:
- ✕Important calls going to voicemail after 5pm
- ✕Emergency calls missed on weekends and holidays
- ✕Lost revenue from after-hours leads going to competitors
- ✕Staff burnout from being on-call 24/7
- ✕No coverage during vacations or sick days
- ✕Inconsistent handling of urgent vs routine calls
- ✕Customers frustrated by inability to reach anyone
What's Included
Comprehensive after-hours support with no hidden fees.
24/7 Locksmith Service
A locksmith company was losing 40% of after-hours calls to competitors who answered. After implementing Estarta's after-hours answering:
- After-hours lead capture increased by 85%
- Emergency dispatch response time: under 3 minutes
- Revenue from evening/weekend jobs up 62%
- Owner finally took a real vacation
Industries That Need After-Hours Answering
Any business that receives calls outside of 9-5 benefits from after-hours coverage.
Compliance & Security
After-hours calls often involve sensitive information. We take security seriously.
Affordable After-Hours Coverage
Most small businesses pay $200-$500/month for complete after-hours coverage—far less than hiring night staff or losing customers to voicemail.
View Pricing OptionsFrequently Asked Questions
Everything you need to know about after-hours answering service.
What is an after-hours answering service?
An after-hours answering service handles your business calls outside of regular office hours—evenings, nights, weekends, and holidays. Our human agents answer calls in your business name, take messages, handle urgent matters, dispatch emergencies, and even book appointments.
What hours do you consider 'after hours'?
After-hours coverage is customized to your business schedule. Typically this includes evenings (after 5-6pm), overnight hours, weekends, and holidays. We can also cover lunch breaks, staff meetings, or any time your office is closed or busy.
How do you handle emergency calls after hours?
We follow your emergency protocols precisely. This can include warm transferring urgent calls to on-call staff, dispatching technicians to emergency jobs, paging doctors, or escalating based on criteria you define. Non-urgent calls are handled per your instructions.
Can your after-hours service book appointments?
Yes, our agents can access your calendar system to book appointments, confirm availability, and capture all necessary booking information. This ensures you start each day with new appointments already scheduled.
How do callers know they've reached an answering service?
They don't—unless you want them to. Our agents answer as if they're sitting in your office, using your business name, your greeting, and your protocols. The experience is seamless for your callers.
What industries benefit most from after-hours answering?
Medical practices, home services (HVAC, plumbing, locksmith), legal firms, property management, funeral homes, veterinary clinics, IT support, and any business where customers may need to reach you outside of 9-5.
How do I receive messages from after-hours calls?
You choose: email, SMS, secure app, voicemail-to-email, direct CRM entry, or a combination. Messages are delivered in real-time or batched in a morning summary report—whatever works best for your workflow.
Is after-hours answering HIPAA compliant for medical offices?
Yes, our after-hours medical answering service is HIPAA compliant. Agents are trained on PHI handling, we use secure systems, and we execute BAA agreements. Perfect for doctor's offices, urgent care, mental health practices, and healthcare providers.
What if call volume varies significantly night to night?
No problem. You pay based on actual usage, not anticipated volume. Whether you receive 5 calls or 50 calls in a night, we handle them all with the same quality and professionalism.
Can you serve businesses in different time zones?
Absolutely. Our Amman, Jordan location provides excellent coverage across US time zones (EST, CST, MST, PST), GCC regions, and international markets. We adjust our schedules to match your 'after-hours' regardless of where you're located.
How quickly do you answer after-hours calls?
We maintain the same service levels 24/7. Calls are answered within 3 rings (under 20 seconds) whether it's 2pm or 2am. Your after-hours callers receive the same professional experience as daytime callers.
What's the cost of after-hours answering service?
After-hours answering is typically billed per call or per minute based on your volume. It's significantly cheaper than staffing overnight shifts yourself. Most small businesses pay $200-$500/month for comprehensive after-hours coverage.
Ready for True 24/7 Coverage?
Start your 3-day free trial today. Experience the peace of mind that comes with professional after-hours answering.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing