Data Security & Compliance
Enterprise-grade security protecting your customer data. SOC 2 Type II certified, HIPAA compliant, and PCI DSS compliant—because your customers' trust is non-negotiable.
Comprehensive Security Program
Multiple layers of security controls protect your data at every stage.
AES-256 encryption for data at rest and TLS 1.3 for data in transit. All customer data is encrypted end-to-end.
SOC 2 Type II certified data centers with redundant systems, 24/7 monitoring, and physical security controls.
Role-based access, multi-factor authentication, and audit logging for all system access.
Documented incident response procedures with 24-hour client notification commitment.
Comprehensive compliance documentation available for client security reviews.
Background checks, security training, clean desk policy, and monitored work environments.
Certifications & Compliance
Third-party validated security controls and industry-standard compliance certifications.
SOC 2 Type II
Annual third-party audit of security, availability, and confidentiality controls
ISO 27001
International standard for information security management
PCI DSS
Payment card industry data security compliance
HIPAA
Healthcare data protection compliance for covered entities
Agent Security Training
Every agent is trained on security best practices and operates within controlled environments.
- Background checks and screening for all agents
- Mandatory security awareness training during onboarding
- Quarterly security refresher training
- Clean desk policy and secure workspace requirements
- Prohibited personal devices in work areas
- Monitored and recorded work sessions
Security FAQs
Customer data is stored in SOC 2 Type II certified data centers located in secure facilities. We can provide geographic data residency options for clients with specific requirements.
We maintain documented incident response procedures including immediate containment, investigation, client notification within 24 hours, and regulatory reporting as required. Fortunately, we have maintained a clean security record.
Yes, we regularly complete client security questionnaires and can provide documentation of our security controls, certifications, and compliance status upon request.
Data retention periods are customizable based on your requirements and applicable regulations. Default retention is 90 days for recordings and 12 months for call metadata, with secure deletion thereafter.
Agents only access customer information necessary for each call through secure, read-only integrations. They cannot export, download, or retain customer data beyond the active call session.
Ready to discuss security requirements?
Our security team can provide documentation, complete questionnaires, and discuss your specific compliance needs.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing