Professional Inbound Call Center with 100% Human Agents
Never miss a customer call again. Our trained agents answer your calls 24/7/365 as an extension of your team, delivering exceptional service that converts callers into customers.
Who Needs Inbound Call Center Services?
Our inbound call center solutions serve businesses of all sizes across the US, GCC, and global markets.
SMBs & Startups
Growing businesses needing professional call handling without in-house staff
Enterprise Teams
Large organizations requiring overflow support or after-hours coverage
E-commerce Brands
Online retailers handling customer inquiries, orders, and returns
Service Providers
Medical, legal, home services, and professional firms
Common Challenges We Solve
Managing inbound calls in-house is expensive, inconsistent, and limits your growth. Here's what our clients struggled with before partnering with Estarta:
- ✕Missed calls costing you customers and revenue
- ✕Long hold times frustrating your callers
- ✕Inconsistent service quality across shifts
- ✕High costs of hiring, training, and managing in-house staff
- ✕Difficulty scaling during peak seasons
- ✕After-hours calls going to voicemail
- ✕Lack of multilingual support for diverse customers
How Estarta Solves It
Our inbound call center delivers enterprise-grade service at SMB-friendly pricing.
99%+ Answer Rate
Calls answered within 3 rings, 24/7/365
Custom Scripts
Brand-aligned responses and escalation protocols
CRM Integration
Real-time updates in Salesforce, HubSpot, and 50+ platforms
Trained Agents
Industry-specific training for your vertical
Scalable Teams
Grow from 2 to 200 agents as needed
Quality Monitoring
Call recording, QA scoring, and performance reports
What's Included in Every Plan
No hidden fees. No surprise charges. Everything you need to deliver exceptional customer experiences.
Multi-Location Home Services Company
A 15-location HVAC company was losing 30% of calls to voicemail after hours and during busy periods. After implementing Estarta's inbound call center:
- Answer rate improved from 70% to 99.2%
- After-hours lead capture increased by 45%
- Customer satisfaction scores rose from 3.8 to 4.7/5
- Operational costs reduced by 52% vs in-house team
Seamless CRM & Tool Integrations
We integrate with the tools you already use, ensuring zero workflow disruption.
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance frameworks.
Flexible, Transparent Pricing
Choose from per-call, per-minute, or dedicated agent pricing. Most businesses save 40-60% compared to in-house teams. No long-term contracts required.
View Pricing OptionsGlobal Coverage, Local Quality
From our Amman, Jordan headquarters, we serve businesses across the United States, GCC region, and international markets with consistent, high-quality inbound call center services.
United States
Primary market with perfect timezone alignment for EST, CST, MST, PST coverage
GCC Countries
UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman with regional cultural understanding
Global Markets
Support for China-facing businesses and international companies in English
Industries We Serve
Our inbound call center agents receive industry-specific training to handle your unique needs.
Frequently Asked Questions
Everything you need to know about our inbound call center services.
What is an inbound call center service?
An inbound call center service handles incoming calls on behalf of your business. This includes customer inquiries, support requests, order processing, appointment scheduling, and lead capture. At Estarta, our 100% human agents answer calls as an extension of your team, using your custom scripts and brand voice.
How quickly can you start handling our calls?
Most clients are fully onboarded within 5-7 business days. This includes script development, agent training on your specific products/services, CRM integration setup, and quality assurance testing. Rush onboarding is available for urgent needs.
Do you provide 24/7 inbound call center coverage?
Yes, we provide true 24/7/365 inbound call center coverage. Our agents in Amman, Jordan work in shifts that align perfectly with US business hours and extend through evenings, weekends, and holidays. This ensures your customers always reach a live person.
How do you integrate with our existing CRM system?
We integrate with all major CRM platforms including Salesforce, HubSpot, Zoho, ServiceTitan, Clio, and many more. Our technical team handles the integration at no extra cost, ensuring seamless data flow and real-time updates in your system.
What industries do you serve with inbound call center services?
We serve 16+ industries including medical/healthcare (HIPAA-compliant), legal, home services, locksmith, SaaS, e-commerce, automotive, real estate, and more. Each industry gets specialized training and compliance protocols.
How much does inbound call center outsourcing cost?
Pricing varies based on call volume, complexity, and hours of coverage needed. We offer flexible models including per-call pricing (starting around $0.80-$2.50/call), per-minute pricing, and dedicated agent pricing. Most SMBs see 40-60% cost savings compared to in-house staffing.
Can you handle calls in languages other than English?
Yes, we offer bilingual English-Arabic support as standard. For US clients serving Hispanic markets, we can arrange Spanish-speaking agents. Our agents are also experienced in supporting clients with international customers from GCC countries and global markets.
What quality assurance measures do you have?
Every call is recorded and monitored. We conduct regular QA scoring with detailed feedback loops, maintain 99%+ answer rates within 3 rings, and provide real-time dashboards so you can monitor performance. Client-specific KPIs are tracked and reported weekly.
Do you offer inbound call center services for GCC businesses?
Yes, we serve businesses in the Gulf region including UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Our Amman location provides excellent timezone coverage for GCC markets, and our agents understand regional business culture and communication styles.
How is Estarta different from AI-based call answering services?
Unlike AI bots that frustrate callers with scripted responses, Estarta provides 100% human agents who can think critically, show empathy, and handle complex situations. Our human-first approach means better customer satisfaction, higher conversion rates, and no robotic caller experiences.
Can you handle high call volumes during peak periods?
Absolutely. Our scalable infrastructure allows us to handle sudden call surges without quality degradation. We offer dedicated overflow support and can scale your team up or down based on seasonal demands, marketing campaigns, or business growth.
What reporting and analytics do you provide?
You receive real-time access to call metrics including volume, duration, wait times, resolution rates, and customer satisfaction scores. Weekly and monthly reports summarize trends, and our team provides actionable recommendations for continuous improvement.
Ready to Transform Your Customer Experience?
Start your 3-day free trial today. No credit card required. See why 21+ US businesses trust Estarta for their inbound call center needs.
Or call us directly: +1 (818) 418-5903
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