Call Center Pricing That Fits Your Business
No one-size-fits-all pricing. Choose the model that works for your call volume, budget, and growth plans. Start with our 3-Day Free Trial to experience the service firsthand.
Choose Your Pricing Model
We offer four flexible pricing models to match your business needs and budget.
Ideal for businesses with variable call volume
- Only pay for calls answered
- Perfect for seasonal businesses
- No minimum monthly commitment
- Scales with your needs
- Includes voicemail handling
Best for: Small businesses, startups, seasonal operations
Predictable pricing for consistent support needs
- Block of dedicated agent hours
- Flexible scheduling
- Multi-channel support included
- Ideal for mixed inbound/outbound
- Unused hours can roll over
Best for: Growing businesses, consistent call volume
Your own trained team for high-volume operations
- Dedicated agents for your account
- Deep product/service training
- Consistent customer experience
- Full-time equivalent coverage
- Custom KPIs and reporting
Best for: High-volume operations, complex services
Supplement your existing team seamlessly
- Coverage when you need it
- Seamless handoff protocols
- Holiday and weekend coverage
- Emergency escalation included
- No disruption to existing ops
Best for: Existing teams needing backup coverage
What Affects Your Pricing?
Several factors influence your custom quote. Understanding these helps you plan your budget.
Call Volume
Higher volumes typically qualify for better per-call or per-hour rates.
Hours of Coverage
24/7/365 coverage vs business hours only affects overall pricing.
Channels Supported
Phone-only vs multi-channel (phone, chat, email, SMS) impacts pricing.
Languages Required
Bilingual (English/Spanish) or additional language support may affect rates.
Integration Complexity
Simple message-taking vs deep CRM/software integration affects setup and ongoing costs.
Compliance Requirements
HIPAA, PCI DSS, or other compliance requirements may require specialized agents.
Included in Every Plan
Regardless of your pricing model, every Estarta client receives these standard features.
In-House vs. Outsourced: Cost Comparison
Understanding the true cost of in-house vs. outsourced call center operations.
| Factor | In-House Team | Outsourced (Estarta) |
|---|---|---|
| Cost per Agent | $40,000-60,000/year + benefits | Fraction of the cost, pay for usage |
| Training Time | Weeks to months | Days (we handle training) |
| Scalability | Hire/fire cycles, slow | Instant scaling up or down |
| Coverage Hours | Multiple shifts required for 24/7 | 24/7/365 included |
| Technology | Your investment in systems | Included in service |
| Management | Your time managing team | We handle it all |
Most businesses save 40-60% on customer support costs by outsourcing to Estarta while improving service quality.
Ready to Get Your Custom Quote?
Every business is unique. Let us analyze your needs and provide a tailored pricing proposal. No obligation, no pressure.
Pricing Questions Answered
Common questions about our pricing and billing.
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Experience our service with no commitment. No credit card required. See why hundreds of businesses trust Estarta for their call handling needs.
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