Name: Estarta Call Center
Address: Amman, JO
Telephone: +18184185903
Price range: $$

Question 1

Do you serve businesses outside the United States?

Accepted Answer

Yes. While our primary market is the United States, we serve businesses globally, including the GCC region (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman), Europe, and Asia-Pacific. Our Jordan-based operation provides excellent timezone coverage for multiple regions.

Question 2

Do you have Arabic-speaking agents?

Accepted Answer

Absolutely. Many of our agents are native Arabic speakers, allowing us to provide seamless bilingual (Arabic/English) support for GCC-based businesses or US companies serving Arabic-speaking customers.

Question 3

How do you handle different timezone requirements?

Accepted Answer

Our 24/7/365 operation means we can provide coverage for any timezone. We schedule agents to ensure consistent quality during your customers' peak hours, whether that's US business hours, GCC business hours, or round-the-clock global coverage.

Question 4

Can you support multilingual customer bases?

Accepted Answer

Yes. We currently offer English, Arabic, and Spanish support with capabilities to add additional languages based on client needs. For specialized language requirements, we can discuss custom solutions.

Question 5

What about compliance with international regulations?

Accepted Answer

We maintain compliance frameworks that address requirements across regions. For specific regulatory requirements (GDPR for EU customers, data localization requirements, etc.), we work with clients to ensure compliant operations.

Question 6

Do you have offices in multiple countries?

Accepted Answer

Our primary operations are based in Amman, Jordan, which provides excellent geographical positioning between Western and Middle Eastern markets. This location offers a skilled, multilingual workforce with cultural understanding of both regions.

Question 7

How do you ensure cultural sensitivity for different markets?

Accepted Answer

Our agents receive cultural training specific to the markets they serve. For GCC clients, agents understand regional business customs and communication styles. For US clients, agents are trained on American customer service expectations.

Question 8

What's your experience with GCC businesses?

Accepted Answer

We have growing experience serving businesses in the UAE, Saudi Arabia, and other GCC countries. Our cultural alignment, Arabic language capabilities, and timezone proximity make us an ideal partner for GCC companies looking for outsourced customer support.

Language	Proficiency	Availability
English	Native/Near-native	All agents
Arabic	Native	Dedicated team
Spanish	Fluent	Available on request

Global Call Center Services for International Businesses

Regions We Serve

United States

Gulf Cooperation Council (GCC)

Global Businesses

Why Amman, Jordan is the Ideal Location

24/7 Global Timezone Coverage

Americas (EST/PST)

Europe/Middle East (GMT/GST)

Asia-Pacific (AEST/JST)

Multilingual Support Capabilities

Specialized Support for GCC Businesses

International Service Questions

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Industries

Pricing

Data Security

Ready to Go Global with Estarta?