Professional Client Intake That Builds Your Practice
Confidential, 24/7 legal answering service. Never miss a potential client. Every call handled with the professionalism your firm demands.
Why Legal Businesses Choose Estarta
First impressions matter in law. When a potential client calls your firm, they're often in a difficult situation and need to feel heard and understood. Our agents are trained in legal intake best practices—gathering case details, qualifying leads, and scheduling consultations while maintaining strict confidentiality. We understand that a personal injury call requires different handling than an estate planning inquiry. Your callers experience the same professionalism they would from your own receptionist, 24 hours a day. The result is more qualified consultations, better client relationships from day one, and a reputation for responsiveness that drives referrals.
Who We Serve in the Legal Industry
Our specialized training covers all types of businesses in your industry.
Personal Injury Firms
Plaintiff firms handling auto accidents, slip and falls, and medical malpractice cases.
Criminal Defense
Defense attorneys needing urgent call handling for arrests and bail situations.
Family Law Practices
Divorce, custody, and family law attorneys managing emotional client calls.
Estate Planning Firms
Attorneys handling wills, trusts, and estate administration inquiries.
Immigration Law Offices
Immigration attorneys managing complex case inquiries and documentation questions.
General Practice Firms
Multi-practice firms requiring versatile intake across various legal areas.
Common Challenges We Solve
Legal businesses face unique communication challenges. Here's how we address them.
Missed Client Opportunities
Potential clients calling after hours or during court appearances often call the next firm on their list.
Unqualified Consultations
Without proper intake, attorneys waste time on consultations that don't match their practice areas.
Confidentiality Concerns
Legal communications require strict confidentiality. Generic answering services may not understand attorney-client privilege.
Inconsistent Client Experience
Rushed receptionists or voicemail create poor first impressions that hurt client acquisition.
How Estarta Solves These Problems
Our industry-trained agents deliver solutions tailored to your specific needs.
Professional Legal Intake
Detailed intake forms customized to your practice areas. Capture case type, incident details, and conflict check information.
24/7 Availability
Accidents and arrests happen at all hours. We're there when potential clients need to reach an attorney.
Confidential Handling
Agents understand attorney-client privilege and handle all calls with appropriate discretion and privacy.
Consultation Scheduling
Book consultations directly in your calendar. Include intake information so you're prepared before the meeting.
Lead Qualification
Screen calls against your criteria—practice area, jurisdiction, case viability—before scheduling attorney time.
Urgent Matter Escalation
Criminal arrests, TRO situations, and other urgent matters are immediately escalated to on-call attorneys.
Why Law Firms Need Human Answering
In legal, the human touch isn't just nice to have—it's essential.
Clients in legal trouble need empathetic human contact, not automated systems
Complex legal situations require nuanced intake that AI cannot provide
Confidentiality and privilege require trained human judgment
A professional first impression significantly impacts client conversion
Human agents can identify high-value cases that automated screening might miss
Martinez & Associates Personal Injury
The Challenge
The firm was missing 40% of after-hours calls—prime time for accident victims seeking representation. Their part-time receptionist provided inconsistent intake, leading to incomplete case information and wasted consultation time.
The Solution
Estarta implemented 24/7 legal intake with custom scripts for auto accidents, slip and falls, and medical malpractice. Detailed intake forms capture all case-relevant information. Urgent calls are escalated to the on-call attorney within minutes.
"Estarta transformed our intake process. We're signing more cases with less wasted consultation time. The after-hours coverage alone has brought in cases worth six figures."
The Results
Software Integrations
We integrate with the tools legal businesses use every day.
Frequently Asked Questions
Common questions about our legal answering service.
Simple, Transparent Pricing
Legal answering services starting at $349/month
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