HIPAA-Compliant Patient Communication, 24/7
Human-powered medical answering service that handles patient calls with the care and compliance your practice demands.
Why Medical & Wellness Businesses Choose Estarta
Healthcare communication requires more than just answering phones—it requires empathy, accuracy, and strict compliance. Our HIPAA-trained agents understand the sensitive nature of patient interactions and handle every call with appropriate care. From appointment scheduling and prescription refill requests to urgent call triage and after-hours coverage, we become a seamless extension of your practice. Patients speak with real people who listen, understand their concerns, and route them appropriately. No frustrating phone trees, no AI misunderstandings—just professional, compassionate communication that reflects well on your practice.
Who We Serve in the Medical & Wellness Industry
Our specialized training covers all types of businesses in your industry.
Medical Practices
Family medicine, internal medicine, and specialty practices needing reliable patient communication.
Dental Offices
General dentistry, orthodontics, and oral surgery practices managing patient scheduling.
Mental Health Providers
Therapists, psychiatrists, and counseling centers requiring sensitive call handling.
Urgent Care Centers
Walk-in clinics managing high call volumes and patient flow.
Home Health Agencies
Home care providers coordinating patient visits and caregiver communication.
Medical Spas & Wellness
Aesthetic practices and wellness centers handling consultations and appointments.
Common Challenges We Solve
Medical & Wellness businesses face unique communication challenges. Here's how we address them.
HIPAA Compliance Concerns
Healthcare communication must meet strict privacy requirements. One mistake can result in violations and lost patient trust.
After-Hours Patient Calls
Patients don't get sick on a schedule. After-hours calls need professional handling to triage urgency appropriately.
High Call Volume
Busy practices struggle to answer every call, leading to patient frustration and missed appointment opportunities.
Sensitive Conversations
Patients calling about health concerns need empathetic human interaction, not robotic automated systems.
How Estarta Solves These Problems
Our industry-trained agents deliver solutions tailored to your specific needs.
HIPAA-Compliant Handling
Fully HIPAA-compliant operations with encrypted communications, trained agents, and proper PHI handling protocols.
Urgent Call Triage
Agents follow your protocols to identify urgent situations and escalate appropriately to on-call providers.
Appointment Scheduling
Real-time scheduling integration with your practice management system. Book, reschedule, and confirm appointments.
After-Hours Coverage
Professional evening, weekend, and holiday coverage so patients always reach a caring human voice.
Prescription Refill Requests
Collect refill requests accurately and route them to appropriate staff following your established protocols.
New Patient Intake
Warm, welcoming first contact for new patients. Gather information and schedule initial consultations.
Why Human Agents Are Essential for Healthcare
In medical & wellness, the human touch isn't just nice to have—it's essential.
Patients calling about symptoms need empathetic listeners who can appropriately assess urgency
HIPAA compliance requires trained humans who understand protected health information handling
Elderly patients and those with health anxiety struggle with automated phone systems
Mental health callers especially need the reassurance of a real human voice
Human agents can identify subtle cues indicating a patient may need immediate attention
Valley Health Family Medicine
The Challenge
Valley Health's front desk staff was overwhelmed with calls, leading to long hold times and frustrated patients. After-hours calls went to a basic voicemail, causing anxiety for patients with urgent concerns and missed appointment opportunities.
The Solution
Estarta implemented comprehensive call coverage including live answering during business hours for overflow, full after-hours coverage with urgent call protocols, and appointment scheduling integration with their Athenahealth system.
"Our patients love that they always reach a real person. The Estarta team handles calls exactly as we would—professional, caring, and HIPAA-compliant. Our staff can finally focus on in-office patient care."
The Results
Software Integrations
We integrate with the tools medical & wellness businesses use every day.
Frequently Asked Questions
Common questions about our medical & wellness answering service.
Simple, Transparent Pricing
Medical & Wellness answering services starting at $399/month
Ready to transform your medical & wellness business?
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