NDA & Confidentiality Protections
Your business information is protected by comprehensive confidentiality agreements, employee training, and operational safeguards at every level.
Important: This page describes our general confidentiality practices. Specific legal obligations are defined in executed agreements. Consult with your legal counsel regarding your organization's specific confidentiality requirements.
Multiple Layers of Protection
Legal agreements and operational controls work together to protect your confidential information.
We execute mutual Non-Disclosure Agreements with all clients before onboarding. Our standard NDA covers all confidential business information shared during our partnership.
Every Estarta employee signs comprehensive confidentiality agreements as a condition of employment. These agreements survive employment termination.
Our confidentiality agreements are legally binding and enforceable. We take breaches seriously and have processes to address any violations.
Beyond legal agreements, operational controls including access restrictions, monitoring, and data segmentation protect confidential information.
What We Protect
Our confidentiality agreements cover all categories of sensitive business information, including but not limited to:
Custom Categories
Tailored protection
During onboarding, we work with you to identify specific information categories requiring enhanced protection. Agents are briefed on your particular confidentiality requirements and handling procedures.
Employee Confidentiality Training
Agreements are only as good as the people following them. Our training ensures every employee understands their obligations.
Onboarding Confidentiality Training
All new hires complete comprehensive training on confidentiality obligations and handling procedures.
Client-Specific Briefings
Agents receive specific guidance on each client's confidentiality requirements and sensitive information categories.
Ongoing Awareness
Regular reminders and refresher training reinforce confidentiality awareness and report any concerns.
Exit Procedures
Departing employees acknowledge continuing confidentiality obligations and return or destroy any confidential materials.
Industry-Specific Considerations
Some industries have unique confidentiality requirements. We understand and accommodate these needs.
Attorney-client privilege considerations, case confidentiality, and conflict screening procedures for law firms.
Enhanced confidentiality for financial data, investment information, and client portfolio details.
HIPAA requirements layered with general confidentiality protections for patient information.
Confidentiality FAQs
Yes. We're happy to sign your organization's NDA or provide our standard mutual NDA for your review. Most clients find our standard agreement covers necessary protections, but we accommodate reasonable modifications.
Our agreements broadly cover all non-public business information including customer data, processes, pricing, strategies, and any other information you identify as confidential. Specific categories can be defined during onboarding.
Beyond signed agreements, we maintain operational controls including access restrictions, monitoring, clean desk policies, prohibited personal devices, and regular training. Violations result in disciplinary action up to termination.
Upon termination, we return or securely destroy all confidential information per your instructions. Data deletion is documented and certified. Confidentiality obligations continue indefinitely for trade secrets and as specified in our agreements.
Yes. We work with numerous law firms and understand privilege considerations. Agents are trained on appropriate handling, and our agreements acknowledge privilege protections. We recommend discussing specific privilege concerns during onboarding.
All calls are handled by Estarta employees, not subcontractors. However, any third parties with potential access to client information are bound by appropriate confidentiality agreements.
Ready to discuss confidentiality requirements?
Our team can provide our standard NDA for review or discuss your organization's specific confidentiality needs.
Or call us directly: +1 (818) 418-5903
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