Estarta vs TELUS International: Human-First Call Center Alternative
TELUS International is an AI data services leader focused on tech, gaming, and fintech. Estarta offers human-first service across all industries—real people solving real problems, with AI supporting (not replacing) the human connection.
Estarta delivers 100% human agents, industry-trained specialists, flexible month-to-month plans, and go-live in as little as 48 hours.
No credit card required • Setup in 48 hours
Who This Page Is For
If you're evaluating TELUS International or considering a switch, this comparison is built for you.
- SaaS & Tech Companies
Technical support and customer success
- Fintech
Account support and financial services
- Healthcare Practices
HIPAA-compliant patient communication
- Home Services
HVAC, plumbing, electrical dispatch
- E-commerce
Order support and customer inquiries
- Legal Firms
Client intake and scheduling
- Locksmith Services
24/7 emergency dispatch
- Business Owners & Founders
Looking for cost-effective customer support without sacrificing quality
- Operations Managers
Seeking reliable, scalable call handling with clear reporting
- Customer Experience Directors
Prioritizing human connection and customer satisfaction metrics
- Practice Managers (Medical/Legal)
Requiring compliant call handling with industry-specific training
- IT/SaaS Support Leaders
Needing technical support teams that understand software products
Why Companies Search for a TELUS International Alternative
These are the real pain points that drive businesses to explore other options.
Tech-Sector Only Focus
Specialization in tech, gaming, and fintech limits expertise in other industries.
Premium AI Service Pricing
AI data services command premium rates that may exceed call handling budgets.
AI-Centric Over Human-First
Innovation focus on AI may deprioritize human connection for sensitive calls.
Project-Based Timelines
AI integration projects can have longer implementation timelines.
At a Glance
Human-first call center for growing businesses
- 100% human agents on every call
- 40-60% cost savings vs US providers
- Month-to-month, no volume minimums
- Go live in 48 hours to 5-7 days
- 16+ industry specializations
Digital CX and AI data services innovator
Strengths:
- AI/ML and data services expertise
- Tech and gaming sector specialization
- Innovation culture
Limitations:
- Tech-sector focused scope
- Premium pricing for AI services
- AI-centric rather than human-first
Feature-by-Feature Comparison
A detailed look at how Estarta and TELUS International compare across 20+ key capabilities.
| Feature | Estarta | TELUS International |
|---|---|---|
| Core Service | ||
| Agent Type | 100% Human Agents | Human with AI data services |
| 24/7 Availability | Yes - Human agents around the clock | Yes - Global operations |
| US Time Zone Coverage | Full coverage with dedicated teams | North American presence |
| Industry Specialization | 16+ vertical specializations | Tech, gaming, fintech focus |
| Bilingual Support | English + Spanish included | Multi-language available |
| Dedicated Agent Teams | Yes - Agents assigned to your account | Tech-focused teams |
| Pricing & Contracts | ||
| Pricing Model | Transparent, custom quotes | Custom contracts |
| Cost vs US Providers | 40-60% savings | Premium pricing for AI services |
| Minimum Commitment | Month-to-month, no minimums | Contract-based |
| Setup Fees | No setup fees | Project-dependent |
| Contract Flexibility | Cancel anytime | Contract terms |
| Technology | ||
| AI Approach | Human-first, AI assists agents | AI data services leader |
| CRM Integrations | 50+ native integrations | Tech platform integrations |
| Custom Workflows | Fully customizable | Tech-focused workflows |
| Real-time Reporting | Yes - Live dashboards | Advanced analytics |
| Compliance | ||
| HIPAA Compliance | Full compliance with BAA | Available |
| PCI DSS | Level 1 compliant | Certified |
| SOC 2 Type II | Certified | Certified |
| Quality & Support | ||
| Onboarding Time | 48 hours to 5-7 days | Project-based timelines |
| Dedicated Account Manager | Yes - Included for all | Enterprise accounts |
| Quality Monitoring | 100% call recording + QA | AI-augmented QA |
| SLA Guarantees | 99.9% uptime, <20s answer | Custom SLAs |
The Human-First Difference
While many competitors rely on AI and automation to cut costs, Estarta invests in real human agents who understand context, show empathy, and build genuine connections with your customers.
- Real conversations that adapt to customer needs
- Empathetic handling of frustrated or urgent callers
- Industry expertise that AI cannot replicate
- Custom scripts and workflows for your business
- Bilingual support (English + Spanish) available
Real-World Call Scenarios
How each service handles different types of calls your business receives.
Panicked customer locked out needs immediate assistance and emotional support.
Human agent provides immediate empathetic response, calms the caller, gathers details, dispatches help, and maintains reassuring contact.
Tech-focused operations may route through AI triage. Gaming and fintech expertise doesn't translate well to emergency consumer services.
Tech-savvy customer with detailed questions about enterprise billing.
SaaS-specialized agent reviews account comprehensively, explains billing logic clearly, and resolves with thorough documentation.
Strong tech sector expertise. AI data services background provides good technical understanding for SaaS support.
Patient with concerning symptoms needs appropriate after-hours triage.
HIPAA-trained specialist provides empathetic screening with human judgment, recognizes urgency, and connects with providers compliantly.
Tech and gaming focus means limited healthcare specialization. AI-centric approach may not suit sensitive medical conversations.
How to Switch from TELUS International
Our proven migration process ensures zero disruption to your business. Go live in as little as 48 hours.
Discovery Call
Analyze your TELUS International setup and identify service needs.
Day 1Custom Plan
Design transition focused on human-first service delivery.
Day 2Agent Training
Our team masters your technical requirements and customer expectations.
Days 3-5Parallel Testing
Validate human-first quality vs AI-centric approach.
Days 5-7Go Live
Personal service delivery with ongoing optimization.
Day 7+Get 20% Off When You Switch from TELUS International
Use code SWITCH-TI20 for 20% off your first 3 months. We'll handle the migration at no extra cost.
Transparent, Flexible Pricing
Pay for outcomes, not overhead. Estarta offers month-to-month options with no long-term contracts required.
- No setup fees
- No volume minimums
- Cancel anytime
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance certifications.
Frequently Asked Questions
Common questions about switching from TELUS International to Estarta.
TELUS International is a leader in AI data services and annotation. Estarta uses AI to support human agents, not replace them. If you want customers talking to humans who can think and empathize, that's our strength as a TELUS alternative.
They serve major tech giants and gaming companies. Estarta serves tech businesses too, but we also excel across 16+ industries. We're not tech-sector-only.
They have deep gaming expertise. Estarta can handle gaming support, but if that's your sole focus and you want specialized gaming culture, TELUS may be appropriate.
TELUS International charges premium rates for AI data services. Estarta offers 40-60% cost savings for human-first call handling with month-to-month flexibility.
Both serve fintech clients. Estarta brings PCI compliance and financial services experience with human agents who understand sensitive financial conversations.
Yes. While TELUS International targets enterprise tech, Estarta is built for growing businesses. No volume minimums, flexible month-to-month terms, and personal attention.
Yes. Estarta serves US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support.
TELUS International has a strong innovation focus for AI and data services. Estarta focuses on service excellence innovation—continuously improving human-delivered customer experience.
Absolutely. We serve SaaS, IT services, and technology companies with dedicated technical support teams. The difference is human agents who can handle complex technical conversations.
TELUS International projects can have longer timelines for AI integration. Estarta typically goes live within 48 hours to 5-7 days with human-first service.
Serving US Businesses with Global Coverage
Estarta is the trusted call center outsourcing partner for US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team delivers US-quality service at globally competitive rates.
Learn About Our Global ServicesReady to Make the Switch?
Join hundreds of US businesses who've discovered the human-first difference. Start your 3-day free trial with no credit card required.