Estarta vs Teleperformance: Human-First Call Center Alternative
Teleperformance is the world's largest contact center provider with 410,000+ employees globally. They're built for Fortune 500 enterprises. Estarta is built for growing businesses that want enterprise quality without enterprise complexity.
Estarta delivers 100% human agents, industry-trained specialists, flexible month-to-month plans, and go-live in as little as 48 hours.
No credit card required • Setup in 48 hours
Who This Page Is For
If you're evaluating Teleperformance or considering a switch, this comparison is built for you.
- SaaS & Tech Companies
Technical support and customer success teams
- Legal Firms
Client intake, scheduling, and case management
- Home Services
HVAC, plumbing, electrical dispatch and booking
- Medical Practices
HIPAA-compliant patient communication
- Locksmith Services
24/7 emergency dispatch and lead capture
- E-commerce Brands
Order support and customer inquiries
- Real Estate
Lead qualification and appointment setting
- Business Owners & Founders
Looking for cost-effective customer support without sacrificing quality
- Operations Managers
Seeking reliable, scalable call handling with clear reporting
- Customer Experience Directors
Prioritizing human connection and customer satisfaction metrics
- Practice Managers (Medical/Legal)
Requiring compliant call handling with industry-specific training
- IT/SaaS Support Leaders
Needing technical support teams that understand software products
Why Companies Search for a Teleperformance Alternative
These are the real pain points that drive businesses to explore other options.
Enterprise-Only Pricing
Teleperformance targets Fortune 500 budgets. SMBs and mid-market companies often find pricing prohibitive.
Complex Onboarding
Implementation takes weeks to months with extensive requirements and approvals.
Volume Minimums
Multi-year contracts with significant call volume commitments lock you in.
Less Personal Touch
At 410,000+ employees, individual accounts can feel like a number, not a partner.
At a Glance
Human-first call center for growing businesses
- 100% human agents on every call
- 40-60% cost savings vs US providers
- Month-to-month, no volume minimums
- Go live in 48 hours to 5-7 days
- 16+ industry specializations
Global BPO giant serving Fortune 500 companies
Strengths:
- Massive global scale and presence
- Multi-language support in 80+ languages
- Enterprise infrastructure and security
Limitations:
- Enterprise-focused pricing and minimums
- Complex onboarding (weeks to months)
- Less flexibility for SMBs and mid-market
Feature-by-Feature Comparison
A detailed look at how Estarta and Teleperformance compare across 20+ key capabilities.
| Feature | Estarta | Teleperformance |
|---|---|---|
| Core Service | ||
| Agent Type | 100% Human Agents | Human with AI augmentation |
| 24/7 Availability | Yes - Human agents around the clock | Yes - Global coverage |
| US Time Zone Coverage | Full coverage with dedicated teams | Global follow-the-sun model |
| Industry Specialization | 16+ vertical specializations | Broad enterprise focus |
| Bilingual Support | English + Spanish included | 80+ languages available |
| Pricing & Contracts | ||
| Pricing Model | Transparent, custom quotes | Enterprise contracts only |
| Cost vs US Providers | 40-60% savings | Varies by location/contract |
| Minimum Commitment | Month-to-month, no minimums | Multi-year enterprise contracts |
| Setup Fees | No setup fees | Significant implementation fees |
| Contract Flexibility | Cancel anytime | Early termination penalties |
| Technology | ||
| AI Approach | Human-first, AI assists agents | AI-augmented operations |
| CRM Integrations | 50+ native integrations | Enterprise integrations available |
| Custom Workflows | Fully customizable scripts | Standardized processes |
| Real-time Reporting | Yes - Live dashboards | Enterprise reporting suites |
| Compliance | ||
| HIPAA Compliance | Full compliance with BAA | Available for enterprise |
| PCI DSS | Level 1 compliant | Certified |
| SOC 2 Type II | Certified | Certified |
| Data Residency Options | US data storage available | Global data centers |
| Quality & Support | ||
| Onboarding Time | 48 hours to 5-7 days | Weeks to months |
| Dedicated Account Manager | Yes - Included for all | Enterprise tier only |
| Quality Monitoring | 100% call recording + QA | Enterprise QA programs |
| SLA Guarantees | 99.9% uptime, <20s answer | Custom SLAs negotiated |
The Human-First Difference
While many competitors rely on AI and automation to cut costs, Estarta invests in real human agents who understand context, show empathy, and build genuine connections with your customers.
- Real conversations that adapt to customer needs
- Empathetic handling of frustrated or urgent callers
- Industry expertise that AI cannot replicate
- Custom scripts and workflows for your business
- Bilingual support (English + Spanish) available
Real-World Call Scenarios
How each service handles different types of calls your business receives.
A panicked customer locked out of their car in an unfamiliar area needs immediate help.
Human agent immediately recognizes urgency, calms the caller, gathers precise location details, dispatches nearest available technician, and stays on line to provide updates until help arrives.
Large-scale operation may route through multiple tiers before reaching appropriate handler. Process-driven approach may prioritize standardized scripts over situational flexibility.
Enterprise customer with a complex multi-seat license has questions about prorated charges and usage-based billing.
Dedicated SaaS-trained agent accesses customer account, explains billing logic clearly, identifies the specific charges in question, and resolves or escalates with full context.
Enterprise-grade support available but may require navigating through tiered support structure. Strong technical capabilities once routed correctly.
After-hours patient calling with concerning symptoms needs to reach on-call provider.
HIPAA-trained medical intake specialist asks appropriate screening questions, recognizes urgency indicators, follows compliant protocols to reach on-call provider, documents interaction properly.
Healthcare division available with compliance certifications. Large-scale operations may have less personalized approach to sensitive medical situations.
How to Switch from Teleperformance
Our proven migration process ensures zero disruption to your business. Go live in as little as 48 hours.
Discovery Call
We analyze your current Teleperformance setup, scripts, integrations, and pain points.
Day 1Custom Plan
Receive a tailored transition timeline designed to minimize disruption.
Day 2Agent Training
Our team learns your business, industry terminology, and customer expectations.
Days 3-5Parallel Testing
Run both services briefly to validate quality before full cutover.
Days 5-7Go Live
Switch over with dedicated support and continuous optimization.
Day 7+Get 20% Off When You Switch from Teleperformance
Use code SWITCH-TP20 for 20% off your first 3 months. We'll handle the migration at no extra cost.
Transparent, Flexible Pricing
Pay for outcomes, not overhead. Estarta offers month-to-month options with no long-term contracts required.
- No setup fees
- No volume minimums
- Cancel anytime
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance certifications.
Frequently Asked Questions
Common questions about switching from Teleperformance to Estarta.
Teleperformance excels at massive enterprise scale, but many mid-market businesses find their pricing, contract requirements, and onboarding timelines challenging. Estarta offers the quality without the enterprise complexity—month-to-month terms, faster onboarding, and dedicated attention. We're the ideal Teleperformance alternative for growing businesses.
While Teleperformance operates at 410,000+ employees globally, Estarta is designed for growing businesses that need quality over massive scale. We handle high volumes effectively while maintaining the personalized service that enterprise BPOs often can't provide.
If you need support in dozens of languages across every continent, Teleperformance has the footprint. Estarta focuses on US businesses needing English and Spanish support with US time zone coverage—doing fewer things exceptionally well.
Teleperformance typically requires enterprise contracts with significant minimums. Estarta offers 40-60% cost savings compared to US-based providers with month-to-month flexibility and no volume minimums—making us a cost-effective call center outsourcing option.
Estarta uses 100% human agents for every call. AI assists our agents with information retrieval and workflows, but a real person always handles your customers. We're a human answering service, not an AI-first operation.
Most businesses transition from Teleperformance to Estarta within 5-7 days. Complex enterprise setups may take longer, but it's significantly faster than Teleperformance's typical implementation timeline.
Absolutely. While Teleperformance targets Fortune 500, Estarta specializes in SMBs and mid-market companies. We offer the same quality and compliance without enterprise minimums—perfect for call center outsourcing for growing businesses.
Yes. Estarta serves US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team provides global coverage with US-quality service.
Estarta is HIPAA compliant, PCI DSS certified, and SOC 2 Type II certified. We meet the same compliance standards as enterprise providers for regulated industries like healthcare and financial services.
Estarta can scale your team within days for seasonal demands or growth spurts. We maintain trained capacity specifically for rapid scaling, without the lengthy procurement processes of enterprise providers.
Serving US Businesses with Global Coverage
Estarta is the trusted call center outsourcing partner for US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team delivers US-quality service at globally competitive rates.
Learn About Our Global ServicesReady to Make the Switch?
Join hundreds of US businesses who've discovered the human-first difference. Start your 3-day free trial with no credit card required.