Estarta vs HGS: Human-First Call Center Alternative
HGS (Hinduja Global Solutions) specializes in healthcare and consumer services with a mid-sized footprint. Estarta matches their healthcare quality while offering broader industry coverage—16+ specializations from a single human-first partner.
Estarta delivers 100% human agents, industry-trained specialists, flexible month-to-month plans, and go-live in as little as 48 hours.
No credit card required • Setup in 48 hours
Who This Page Is For
If you're evaluating HGS or considering a switch, this comparison is built for you.
- Healthcare Practices
HIPAA-compliant patient communication
- Consumer Brands
Product support and customer service
- Home Services
HVAC, plumbing, electrical dispatch
- SaaS Companies
Technical support and customer success
- E-commerce
Order support and customer inquiries
- Legal Firms
Client intake and scheduling
- Locksmith Services
24/7 emergency dispatch
- Business Owners & Founders
Looking for cost-effective customer support without sacrificing quality
- Operations Managers
Seeking reliable, scalable call handling with clear reporting
- Customer Experience Directors
Prioritizing human connection and customer satisfaction metrics
- Practice Managers (Medical/Legal)
Requiring compliant call handling with industry-specific training
- IT/SaaS Support Leaders
Needing technical support teams that understand software products
Why Companies Search for a HGS Alternative
These are the real pain points that drive businesses to explore other options.
Limited Industry Verticals
Healthcare and consumer focus means less expertise in other industries like SaaS, legal, or home services.
Smaller Scale Than Giants
At 24,000 employees, HGS may have resource constraints during peak demand.
Lower Brand Recognition
Less market presence than BPO giants may limit confidence for some buyers.
Narrower Specialization
Deep expertise in fewer verticals vs broader coverage across multiple industries.
At a Glance
Human-first call center for growing businesses
- 100% human agents on every call
- 40-60% cost savings vs US providers
- Month-to-month, no volume minimums
- Go live in 48 hours to 5-7 days
- 16+ industry specializations
Diversified BPO with healthcare and consumer focus
Strengths:
- Healthcare specialization
- Cost-efficient operations
- Flexible for mid-market
Limitations:
- Limited industry verticals
- Smaller scale than giants
- Lower brand recognition
Feature-by-Feature Comparison
A detailed look at how Estarta and HGS compare across 20+ key capabilities.
| Feature | Estarta | HGS |
|---|---|---|
| Core Service | ||
| Agent Type | 100% Human Agents | Human with balanced AI |
| 24/7 Availability | Yes - Human agents around the clock | Yes - Global operations |
| US Time Zone Coverage | Full coverage with dedicated teams | US headquarters |
| Industry Specialization | 16+ vertical specializations | Healthcare and consumer focus |
| Bilingual Support | English + Spanish included | Multi-language available |
| Dedicated Agent Teams | Yes - Agents assigned to your account | Available for larger accounts |
| Pricing & Contracts | ||
| Pricing Model | Transparent, custom quotes | Flexible contracts |
| Cost vs US Providers | 40-60% savings | Cost-efficient offshore |
| Minimum Commitment | Month-to-month, no minimums | Flexible terms |
| Setup Fees | No setup fees | Varies |
| Contract Flexibility | Cancel anytime | Flexible terms |
| Technology | ||
| AI Approach | Human-first, AI assists agents | Balanced approach |
| CRM Integrations | 50+ native integrations | Standard integrations |
| Custom Workflows | Fully customizable | Standard processes |
| Real-time Reporting | Yes - Live dashboards | Standard reporting |
| Compliance | ||
| HIPAA Compliance | Full compliance with BAA | Healthcare compliant |
| PCI DSS | Level 1 compliant | Certified |
| SOC 2 Type II | Certified | Available |
| Quality & Support | ||
| Onboarding Time | 48 hours to 5-7 days | Varies |
| Dedicated Account Manager | Yes - Included for all | Available |
| Quality Monitoring | 100% call recording + QA | Standard QA |
| SLA Guarantees | 99.9% uptime, <20s answer | Standard SLAs |
The Human-First Difference
While many competitors rely on AI and automation to cut costs, Estarta invests in real human agents who understand context, show empathy, and build genuine connections with your customers.
- Real conversations that adapt to customer needs
- Empathetic handling of frustrated or urgent callers
- Industry expertise that AI cannot replicate
- Custom scripts and workflows for your business
- Bilingual support (English + Spanish) available
Real-World Call Scenarios
How each service handles different types of calls your business receives.
Distressed customer locked out needs immediate help and emotional support.
Dedicated human agent immediately provides calming presence, gathers location details efficiently, dispatches nearest technician, and maintains reassuring contact.
Healthcare and consumer focus means limited specialization in emergency home services. May handle adequately but without specialized training.
Enterprise customer with detailed questions about multi-tier subscription billing.
SaaS-specialized agent reviews account comprehensively, explains billing logic clearly, identifies issues, and resolves thoroughly.
Healthcare and consumer brand focus means limited SaaS specialization. May require escalation for complex technical billing.
Patient with concerning symptoms needs appropriate after-hours triage.
HIPAA-trained specialist provides empathetic screening, recognizes urgency with human judgment, and connects with providers compliantly.
Strong healthcare specialization. HGS has genuine expertise in medical intake and patient services.
How to Switch from HGS
Our proven migration process ensures zero disruption to your business. Go live in as little as 48 hours.
Discovery Call
Analyze your HGS setup and identify opportunities for broader service.
Day 1Custom Plan
Design transition that expands your industry coverage.
Day 2Agent Training
Our team learns your specific business and customer requirements.
Days 3-5Parallel Testing
Validate quality across all service areas before transition.
Days 5-7Go Live
Expanded service with dedicated support.
Day 7+Get 20% Off When You Switch from HGS
Use code SWITCH-HG20 for 20% off your first 3 months. We'll handle the migration at no extra cost.
Transparent, Flexible Pricing
Pay for outcomes, not overhead. Estarta offers month-to-month options with no long-term contracts required.
- No setup fees
- No volume minimums
- Cancel anytime
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance certifications.
Frequently Asked Questions
Common questions about switching from HGS to Estarta.
HGS has strong healthcare expertise but more limited vertical coverage. Estarta offers 16+ industry specializations with the same healthcare quality—broader capabilities from a single partner. A true HGS alternative.
HGS has genuine healthcare strengths from years of experience. Estarta matches their HIPAA compliance and medical intake quality while also excelling in industries HGS doesn't specialize in.
At 24,000 employees, HGS is smaller than BPO giants which can mean more personal service. Estarta offers similar personal attention with broader industry expertise.
Both offer competitive offshore pricing. Estarta typically provides 40-60% savings vs US providers with month-to-month flexibility that may match or beat HGS depending on your needs.
Estarta covers locksmith, home services, legal, SaaS, construction, education, and more—16+ verticals vs HGS's healthcare and consumer focus.
Yes. Like HGS, Estarta is built for growing businesses. No volume minimums, flexible month-to-month terms, and personal attention make us ideal for SMB call center outsourcing.
Yes. Estarta serves US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support.
HGS is US-headquartered. Estarta serves US businesses from Jordan with agents trained specifically for American customer expectations—same quality focus, different location strategy.
HGS (Hinduja Global Solutions) has lower profile than giant BPOs. Estarta is similarly focused on quality over brand recognition—we let our service speak for itself.
Absolutely. Some businesses use specialized partners for different needs. Or consolidate with Estarta for consistent quality across all your call handling.
Serving US Businesses with Global Coverage
Estarta is the trusted call center outsourcing partner for US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team delivers US-quality service at globally competitive rates.
Learn About Our Global ServicesReady to Make the Switch?
Join hundreds of US businesses who've discovered the human-first difference. Start your 3-day free trial with no credit card required.