Estarta vs Conduent: Human-First Call Center Alternative
Conduent (Xerox spinoff) specializes in government and legacy business processes. Estarta offers modern, human-first service for commercial businesses—faster implementation, flexible terms, and technology built for today's customer expectations.
Estarta delivers 100% human agents, industry-trained specialists, flexible month-to-month plans, and go-live in as little as 48 hours.
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Who This Page Is For
If you're evaluating Conduent or considering a switch, this comparison is built for you.
- Healthcare Practices
HIPAA-compliant patient communication
- Home Services
HVAC, plumbing, electrical dispatch
- Legal Firms
Client intake and scheduling
- SaaS Companies
Technical support and customer success
- E-commerce
Order support and customer inquiries
- Locksmith Services
24/7 emergency dispatch
- Property Management
Tenant communication and maintenance
- Business Owners & Founders
Looking for cost-effective customer support without sacrificing quality
- Operations Managers
Seeking reliable, scalable call handling with clear reporting
- Customer Experience Directors
Prioritizing human connection and customer satisfaction metrics
- Practice Managers (Medical/Legal)
Requiring compliant call handling with industry-specific training
- IT/SaaS Support Leaders
Needing technical support teams that understand software products
Why Companies Search for a Conduent Alternative
These are the real pain points that drive businesses to explore other options.
Legacy Systems & Processes
Xerox-era systems and government-focused processes that don't fit modern commercial needs.
Government-Heavy Orientation
Solutions designed for public sector may include unnecessary bureaucracy for commercial businesses.
Complex Implementations
Multi-month implementation projects that delay time to value.
Multi-Year Contracts
Long-term contract requirements that limit flexibility for growing businesses.
At a Glance
Human-first call center for growing businesses
- 100% human agents on every call
- 40-60% cost savings vs US providers
- Month-to-month, no volume minimums
- Go live in 48 hours to 5-7 days
- 16+ industry specializations
Business process services with government focus
Strengths:
- Government sector expertise
- Process automation experience
- Compliance focus for public sector
Limitations:
- Legacy systems and processes
- Government-heavy orientation
- Less agile for commercial needs
Feature-by-Feature Comparison
A detailed look at how Estarta and Conduent compare across 20+ key capabilities.
| Feature | Estarta | Conduent |
|---|---|---|
| Core Service | ||
| Agent Type | 100% Human Agents | Human with automation |
| 24/7 Availability | Yes - Human agents around the clock | Standard business hours focus |
| US Time Zone Coverage | Full coverage with dedicated teams | US operations |
| Industry Specialization | 16+ vertical specializations | Government, healthcare, transportation |
| Bilingual Support | English + Spanish included | Available |
| Dedicated Agent Teams | Yes - Agents assigned to your account | Process-based assignments |
| Pricing & Contracts | ||
| Pricing Model | Transparent, custom quotes | Contract-based |
| Cost vs US Providers | 40-60% savings | US-based pricing |
| Minimum Commitment | Month-to-month, no minimums | Multi-year contracts |
| Setup Fees | No setup fees | Implementation fees |
| Contract Flexibility | Cancel anytime | Long-term commitments |
| Technology | ||
| AI Approach | Human-first, AI assists agents | Automation-focused |
| CRM Integrations | 50+ native integrations | Legacy system integrations |
| Custom Workflows | Fully customizable | Process-heavy workflows |
| Real-time Reporting | Yes - Live dashboards | Standard reporting |
| Compliance | ||
| HIPAA Compliance | Full compliance with BAA | Strong government compliance |
| PCI DSS | Level 1 compliant | Certified |
| SOC 2 Type II | Certified | Government certifications |
| Quality & Support | ||
| Onboarding Time | 48 hours to 5-7 days | Complex implementations |
| Dedicated Account Manager | Yes - Included for all | Contract-dependent |
| Quality Monitoring | 100% call recording + QA | Standard QA |
| SLA Guarantees | 99.9% uptime, <20s answer | Government SLA standards |
The Human-First Difference
While many competitors rely on AI and automation to cut costs, Estarta invests in real human agents who understand context, show empathy, and build genuine connections with your customers.
- Real conversations that adapt to customer needs
- Empathetic handling of frustrated or urgent callers
- Industry expertise that AI cannot replicate
- Custom scripts and workflows for your business
- Bilingual support (English + Spanish) available
Real-World Call Scenarios
How each service handles different types of calls your business receives.
Customer in distress needs immediate calm assistance and technician dispatch.
Human agent provides immediate empathetic response, efficiently gathers information, dispatches help, and maintains reassuring contact.
Government and transportation focus means limited experience with emergency consumer services. Process-heavy approach may not suit urgent situations.
Enterprise customer with detailed questions about usage-based billing.
SaaS-specialized agent reviews account comprehensively, explains billing clearly, and provides thorough resolution.
Government and healthcare focus means limited SaaS expertise. Legacy systems may complicate modern software billing inquiries.
Patient with concerning symptoms needs appropriate after-hours triage.
HIPAA-trained specialist provides empathetic screening with modern technology, recognizes urgency, and connects with providers efficiently.
Healthcare experience from Xerox heritage. However, legacy systems and process focus may feel dated for patient-centric care.
How to Switch from Conduent
Our proven migration process ensures zero disruption to your business. Go live in as little as 48 hours.
Discovery Call
Analyze your Conduent setup, legacy integrations, and modernization needs.
Day 1Custom Plan
Design modern migration approach from legacy processes.
Day 2Agent Training
Our team learns your industry requirements and customer expectations.
Days 3-5Parallel Testing
Validate quality improvement before full transition.
Days 5-7Go Live
Modern service delivery with ongoing optimization.
Day 7+Get 20% Off When You Switch from Conduent
Use code SWITCH-CD20 for 20% off your first 3 months. We'll handle the migration at no extra cost.
Transparent, Flexible Pricing
Pay for outcomes, not overhead. Estarta offers month-to-month options with no long-term contracts required.
- No setup fees
- No volume minimums
- Cancel anytime
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance certifications.
Frequently Asked Questions
Common questions about switching from Conduent to Estarta.
Conduent (formerly Xerox services) carries legacy systems and government-focused processes. Estarta offers modern technology with human-first service—faster, more flexible, and built for commercial businesses. A true Conduent alternative.
If you're a government agency, Conduent has relevant experience. For commercial businesses, Estarta offers more appropriate technology and customer-centric approach without government-style bureaucracy.
Conduent often works with legacy systems from the Xerox era. Estarta uses modern cloud technology with 50+ native integrations—no legacy baggage.
Yes—HIPAA compliant with dedicated medical intake teams. Unlike Conduent's process-heavy approach, we focus on patient-centric care with human empathy.
Conduent implementations can be complex multi-month projects. Estarta typically goes live within 48 hours to 5-7 business days with modern, streamlined processes.
Yes. While Conduent targets government and enterprise, Estarta is built for growing businesses. No volume minimums, flexible month-to-month terms, and personal attention.
Yes. Estarta serves US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support.
Conduent has transportation expertise from tolling and transit systems. Estarta focuses on customer-facing call handling across 16+ industries—different specialization.
Definitely. Month-to-month terms vs Conduent's contract-based approach. No enterprise minimums, just pay for quality service. Transparent call center outsourcing pricing.
Yes—HIPAA, PCI DSS, SOC 2 certified. We meet commercial compliance standards without the government-specific certifications you may not need.
Serving US Businesses with Global Coverage
Estarta is the trusted call center outsourcing partner for US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team delivers US-quality service at globally competitive rates.
Learn About Our Global ServicesReady to Make the Switch?
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