Estarta vs Concentrix: Human-First Call Center Alternative
Concentrix is a technology-driven CX company investing heavily in AI and digital transformation. Estarta believes in human-first service—real people solving real problems. If you want technology serving humans (not replacing them), we're the better fit.
Estarta delivers 100% human agents, industry-trained specialists, flexible month-to-month plans, and go-live in as little as 48 hours.
No credit card required • Setup in 48 hours
Who This Page Is For
If you're evaluating Concentrix or considering a switch, this comparison is built for you.
- SaaS & Tech Companies
Technical support and customer success teams
- Legal Firms
Client intake, scheduling, and case management
- Home Services
HVAC, plumbing, electrical dispatch and booking
- Medical Practices
HIPAA-compliant patient communication
- E-commerce Brands
Order support and customer inquiries
- Financial Services
Account support and compliance-ready handling
- Locksmith Services
24/7 emergency dispatch and lead capture
- Business Owners & Founders
Looking for cost-effective customer support without sacrificing quality
- Operations Managers
Seeking reliable, scalable call handling with clear reporting
- Customer Experience Directors
Prioritizing human connection and customer satisfaction metrics
- Practice Managers (Medical/Legal)
Requiring compliant call handling with industry-specific training
- IT/SaaS Support Leaders
Needing technical support teams that understand software products
Why Companies Search for a Concentrix Alternative
These are the real pain points that drive businesses to explore other options.
AI-First Philosophy
Concentrix invests heavily in AI/automation. Some customers feel they lose the human connection.
Enterprise Pricing
Technology-driven CX transformation comes with enterprise-level pricing commitments.
Complex Tech Stack
Advanced platforms may be overkill for businesses wanting simple, reliable call handling.
Impersonal Service
Technology-heavy approach can feel cold for customers needing empathetic support.
At a Glance
Human-first call center for growing businesses
- 100% human agents on every call
- 40-60% cost savings vs US providers
- Month-to-month, no volume minimums
- Go live in 48 hours to 5-7 days
- 16+ industry specializations
Technology-driven CX company with AI focus
Strengths:
- Advanced AI and automation platforms
- Strong data analytics capabilities
- Digital transformation expertise
Limitations:
- Technology-heavy approach may feel impersonal
- Enterprise pricing and contracts
- AI-first philosophy for customer interactions
Feature-by-Feature Comparison
A detailed look at how Estarta and Concentrix compare across 20+ key capabilities.
| Feature | Estarta | Concentrix |
|---|---|---|
| Core Service | ||
| Agent Type | 100% Human Agents | Heavy AI/automation investment |
| 24/7 Availability | Yes - Human agents around the clock | Yes - Global coverage |
| US Time Zone Coverage | Full coverage with dedicated teams | Global delivery model |
| Industry Specialization | 16+ vertical specializations | Technology and enterprise focus |
| Bilingual Support | English + Spanish included | Multi-language available |
| Pricing & Contracts | ||
| Pricing Model | Transparent, custom quotes | Enterprise contracts |
| Cost vs US Providers | 40-60% savings | Premium enterprise pricing |
| Minimum Commitment | Month-to-month, no minimums | Long-term enterprise agreements |
| Setup Fees | No setup fees | Significant implementation costs |
| Contract Flexibility | Cancel anytime | Multi-year commitments typical |
| Technology | ||
| AI Approach | Human-first, AI assists agents | AI-first with human backup |
| CRM Integrations | 50+ native integrations | Enterprise integration platform |
| Custom Workflows | Fully customizable | Technology-driven processes |
| Real-time Reporting | Yes - Live dashboards | Advanced analytics platform |
| Compliance | ||
| HIPAA Compliance | Full compliance with BAA | Available |
| PCI DSS | Level 1 compliant | Certified |
| SOC 2 Type II | Certified | Certified |
| Data Residency Options | US data storage available | Global options |
| Quality & Support | ||
| Onboarding Time | 48 hours to 5-7 days | Weeks to months |
| Dedicated Account Manager | Yes - Included | Enterprise tier |
| Quality Monitoring | 100% call recording + QA | AI-powered analytics |
| SLA Guarantees | 99.9% uptime, <20s answer time | Custom enterprise SLAs |
The Human-First Difference
While many competitors rely on AI and automation to cut costs, Estarta invests in real human agents who understand context, show empathy, and build genuine connections with your customers.
- Real conversations that adapt to customer needs
- Empathetic handling of frustrated or urgent callers
- Industry expertise that AI cannot replicate
- Custom scripts and workflows for your business
- Bilingual support (English + Spanish) available
Real-World Call Scenarios
How each service handles different types of calls your business receives.
A panicked customer locked out in an unfamiliar area needs immediate assistance.
Human agent recognizes the emotional distress, provides calming reassurance, gathers precise location, dispatches nearest technician, and maintains contact until help arrives.
AI-powered routing may handle initial triage. Complex emotional situations may require escalation to human agents, potentially adding delay for distressed callers.
Tech-savvy customer with enterprise subscription has detailed questions about usage-based billing.
SaaS-trained agent reviews account details, explains billing clearly, identifies discrepancies, and resolves or escalates with full context documentation.
Strong technology sector expertise. AI-augmented support can handle technical inquiries well, though may feel less personal than human-first approach.
Elderly patient calling after hours with concerning symptoms needs provider connection.
HIPAA-trained specialist asks appropriate screening questions with empathy, recognizes urgency indicators, follows compliant protocols while providing reassurance.
Healthcare capabilities available but technology-first approach may feel impersonal for sensitive medical situations requiring human empathy.
How to Switch from Concentrix
Our proven migration process ensures zero disruption to your business. Go live in as little as 48 hours.
Discovery Call
We analyze your current Concentrix setup and identify improvement opportunities.
Day 1Custom Plan
Tailored transition timeline focused on maintaining service continuity.
Day 2Agent Training
Our team learns your technology stack, terminology, and customer expectations.
Days 3-5Parallel Testing
Validate quality with side-by-side comparison before full transition.
Days 5-7Go Live
Seamless cutover with ongoing optimization and support.
Day 7+Get 20% Off When You Switch from Concentrix
Use code SWITCH-CX20 for 20% off your first 3 months. We'll handle the migration at no extra cost.
Transparent, Flexible Pricing
Pay for outcomes, not overhead. Estarta offers month-to-month options with no long-term contracts required.
- No setup fees
- No volume minimums
- Cancel anytime
Enterprise-Grade Security & Compliance
Your data is protected by industry-leading security practices and compliance certifications.
Frequently Asked Questions
Common questions about switching from Concentrix to Estarta.
Concentrix has invested heavily in AI and automation as primary service delivery. Estarta uses 100% human agents for every call, with AI assisting our agents behind the scenes. Your customers always talk to a real person who can adapt, empathize, and solve problems. We're a true human answering service alternative.
Concentrix excels at digital transformation and analytics platforms. Estarta focuses on human-delivered service excellence. We integrate with 50+ CRMs and provide real-time reporting, but our strength is the human touch, not the tech stack.
Concentrix offers sophisticated AI-powered analytics. Estarta provides comprehensive reporting and QA with 100% call recording, but we emphasize human judgment over algorithmic insights for customer interactions.
Absolutely. We serve IT and SaaS companies with dedicated technical support teams. The difference is we believe technology customers still deserve human agents who can think critically and solve complex problems.
Concentrix targets enterprise budgets with premium pricing. Estarta offers 40-60% cost savings with month-to-month flexibility—enterprise-quality service without the enterprise price tag. We're a cost-effective call center outsourcing option.
Our agents use AI-assisted tools for information retrieval, knowledge base access, and workflow automation. The AI enhances human capabilities rather than replacing the human connection.
Yes. While Concentrix focuses on enterprise digital transformation, Estarta is built for growing businesses. No volume minimums, flexible terms, and personal attention make us ideal for SMB call center outsourcing.
Yes. Estarta serves US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support with US-quality service at competitive rates.
Estarta focuses on call center excellence, not digital transformation consulting. If you need a dedicated call handling partner while pursuing other initiatives, we're a great fit. For full digital overhauls, Concentrix may be more appropriate.
Most businesses go live within 48 hours to 5-7 business days. Concentrix implementations typically take weeks to months depending on complexity.
Serving US Businesses with Global Coverage
Estarta is the trusted call center outsourcing partner for US businesses, GCC companies expanding into North American markets, and China-facing businesses needing English-language customer support. Our Jordan-based team delivers US-quality service at globally competitive rates.
Learn About Our Global ServicesReady to Make the Switch?
Join hundreds of US businesses who've discovered the human-first difference. Start your 3-day free trial with no credit card required.